CPF Trainings

Mediation & Conflict Resolution Training

  • 11th – 15th May 2026

Date:

11th – 15th May 2026

Venue:

PrideInn Paradise, Mombasa

Investment:

KES. 75,000 (Exclusive VAT)

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Training Objectives:

  1. Understand the principles and frameworks of mediation and ADR in Kenya.
  2. Develop practical skills in conflict resolution, negotiation, and mediation.
  3. Apply structured mediation processes in workplace and institutional disputes.
  4. Enhance communication and interpersonal skills for dispute management.
  5. Promote efficient, cost-effective, and relationship-oriented dispute resolution mechanisms.
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Who Should Attend

This programme is designed for:

  • Head of Finance,
  • Regional Managers,
  • Line managers,
  • Head of Human Resources,
  • Head of Customer Relations,
  • Head of Corporate Communications,
  • Team leaders,
  • Senior Manager,
  • Legal Officers,
  • Pension professional,
  • Disciplinary Committee Members, et.al.

Course Content:

  1. Alternative dispute resolution mechanisms
  2. The mediation process
  3. Workplace dispute resolution and enhanced policies to manage/resolve the same
  4. Screening disputes to make decisions on avenues to pursue in resolving
  5. Role of a mediator and others in the mediation process
  6. Certification standards
  7. Conflict styles
  8. Power imbalance and conflict
  9. Conflict escalation and resolution
  10. Build sustainable conflict resolution systems
  11. Improve communication & accountability in group lending structures
  12. Align dispute resolution with faith based & ethical values
Register

Register

Get in touch with us

CPF Training and Consulting & Training


To request an engagement, kindly contact us via the provided contact form or use:

Phone: +254 0111 114 000

Email: Trainings@cpf.or.ke


NITA: TRN/918  |  IHRM: C00488  |  ICDL Accredited